Job Title: Linux Support Specialist
Location: Philadelphia, PA, USA
Job Type: Full-Time
Job Responsibilities:
* Provide direct technical support to customers
* Document internal and external customer and partner interactions and resolutions in the existing knowledge based system
* Use knowledge based tools to diagnose and resolve product technical issues for customers within predefined SLA timeframes
* Take ownership of escalated service requests
* Handle urgent issues from system engineers in the field
Skills:
* Advanced experience using telecommunications and data networking test equipment such as Ethereal and/or SnifferPro
* Application and routing protocol knowledge including TCP, IP, routing, NAT, DNS, DHCP, HTTP, MMS, RTSP, FTP, IM, Socks; Advanced TCP/IP skills are required
* Expert knowledge of UNIX File Systems
* Strong technical troubleshooting ability
* Strong organizational and customer service skills
* Flexible with the aptitude to manage multiple tasks in a fast-paced, dynamic environment while meeting critical deadlines
* Working knowledge of Internet Services, e.g. Web Services, Media Servers, Proxy Services, Browser and Media Player operations.
Education & Experience:
* B.S in Computer Science or equivalent
* Industry experience not required but desired
Please submit an inquiry with your resume via email to careers@xykonconsulting.com
Xykon is presently utilizing the services of only a small, select group of third-party recruitment agencies. Any resumes submitted for our open positions by recruitment firms not currently on our Active Agency Partner List will be considered unsolicited and the property of Xykon, LLC.
